User certificates has been sort of an illusion when it comes to Windows Mobile. It’s been around for a while, but there’s been a few obstacles implementing this. Granted it’s part due to the fact that not everyone’s comfortable setting up a CA, and possibly not require one either. The general understanding of how Windows Mobile works. (Maybe there is a PKI guru in the company, but he doesn’t know what provisioning xml means, and the Windows Mobile guru doesn’t know how the CA works, and you’ve got things going.) Maybe I’m painting a dark picture, but I’m just saying it’s a possible obstacle. And there are of course many companies who are using certificates with success too for that matter.
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Taking a closer look at your options to enrolling certificates in an easy way.